PRIVACY  POLICY

 

Who are we?

Dermatologiko Iatreio IQ III LTD is a european clinic for FUE hairtransplantation based in Athens, Greece and we are committed to protecting your privacy and ensuring that any information you choose to provide us during your visits on this website is collected and used in full compliance of the General Data Protection Regulation (GDPR- Regulation (EU) 2016/679). All such information will remain strictly confidential and used only for the purpose described at the time of the submission. We handle data in line with the individual rights and principles it promotes and protects. You can access this privacy statement from the bottom of every page on our website by clicking the appropriate link. We may update this privacy policy from time to time to reflect how we use your personal data. We will notify you by e-mail (if we hold your email details) of any significant changes but we encourage you to review this policy regularly to stay informed of how we use your data.

 

IQ HAIR is the data controller in relation to the processing of personal information that you provide us when using our services.

You can contact our Data Protection Officer at:

dpo@iqdermatology.com

 

Or write to:

Data Protection Officer

IQ - Intensive Quality LTD

49 Vasilissis Sofias

Athens, Greece

10676

 

This privacy statement discloses the types of information we gather, how we use it and how to correct or change it.

 

Your personal and sensitive personal data

Under GDPR legislation, the data that organisations hold about you can be categorised as follows:

Personal Data: This is data related to an identifiable person or data that can be used to identify a distinct individual. Examples of personal data we collect and process include names, email addresses, location, telephone numbers, ID numbers and online identifiers. Where this policy states “your data/your personal data” we are referring to Personal Data unless otherwise stated.

Sensitive Personal Data: Sometimes referred to as “Special Category Data”, this is data that is deemed to be more sensitive than the above personal data. For example, medical records, genetics, biometric data, details of ethnicity, sexual orientation. We only use this data for the purposes of your treatment and to ensure you care and safety as a patient. We will usually ask for your consent to collect or process this data, though there may be instances where we are required or permitted to do so by applicable law (eg. To comply with public health requirements). We never use your sensitive personal data for marketing purposes.

 

The legal bases we rely on

Under data protection legislation, organisations must have one of a number of reasons for processing your personal data. Below we outline the bases we use and an example of the purpose for which it is used:

Consent: In some situations, we ask for your consent to process your data for the purpose we have identified.

  • For example, we ask you to tick a box on our enquiry form to receive our special offer and discount emails.
  • As a patient you may be asked for consent to allow us to collect sensitive personal data about you to ensure your safe treatment and care.

Contractual obligations: Sometimes we may need your data to fulfil our obligations.

  • For example, if you wish to book an appointment we may need your payment details, address and contact details to process payment and secure your booking.

Legal compliance: There may be some situations where we are required by law or regulatory bodies to process your data

  • For example, we may require you provide proof of ID and age where the law requires.
  • Gathering information as part of investigations by regulatory bodies or in connection with legal proceedings or requests.

Legitimate Interests: In some situations we require your data to pursue our interests in a way which might reasonably be expected as part of running our business and which does not significantly impact your rights or freedom.

  • For example, we will use the contact details you provide, to call/SMS/email you regarding your enquiry and provide you with targeted relevant information.
  • We may combine and anonymise your data with that of other customers to identify trends and help make improvements to our service and business.

 

When do we collect your personal data?

  • When you visit this website
  • When you communicate with us by phone or email or instant messaging systems
  • When you engage with us on social media
  • When you interact (open/click) with our emails
  • When you request further information from us
  • When you attend appointments and as part of the consultation process
  • When you make payments to us or require a refund
  • When you fill in any forms online or in clinic
  • When you’ve given a third party permission to share with us the information they hold about you (eg. Facebook/Instagram).
  • When you review our services
  • When you refer a friend
  • When you visit our clinic we may operate CCTV systems for security purposes

 

What personal data do we collect?

  • Whilst using our website you may submit information to us via an enquiry form. This may include your name, email address, phone number and postcode. We require this information to contact you regarding your enquiry and to better understand demand for our services.
  • Details of your interactions with us through our call centre, in clinic or online. For example, we may record calls or make note of conversations and maintain phone call logs.
  • Copies of documents you provide to prove your age or ID where the law or company policy requires.
  • Payment details.
  • Details of your visits to our websites, including how you arrived, which pages you visited, time spent, links clicked and technical information about your device and internet connection.
  • Personal details which help us make suggestions. For example, you may indicate that you have a particular skin condition or concern, which we will use to recommend treatments.
  • Information gathered by the use of cookies. Learn more about how we use cookies.
  • Your reviews, survey responses and comments.

 

How and why do we use your personal data?

We want to give you the best possible experience from your very first interaction with us. One way to achieve this is to better understand who you are by collecting data about you.

 

We use this to make improvements to our service and to communicate information that you are likely to be interested in.

There are many cases where we are required to collect and process data about you either to fulfil our contractual obligations to you or to comply with the law.

 

We use your personal data for the following purposes:

  • To contact you regarding your enquiry – we have to collect and process your data in order to fulfil your request for further information or to book an appointment/consultation.
  • To provide you with further information about the subject of your enquiry so you understand your options and can make an informed decision.
  • To remind you by email to book subsequent appointments for a treatment you have previously had which requires ongoing review.
  • With your consent, we will send you special offers and news via email – to keep you up to date with our promotions.
  • To tailor the content of our communications – to make it more relevant to you.
  • To contact you regarding your appointments and treatments – we want to make sure you don’t miss your appointments.
  • For business performance analysis – to ensure we continue to provide the best service.
  • To make sure we’re speaking to the right person – to help prevent and detect fraud.
  • To take payment and process refunds
  • To provide customer service and support

 

How we protect your data

We take the security of your data seriously and take all appropriate steps to protect it from unauthorised access, loss and misuse. We never sell any of your personal data for any purpose. Any sensitive personal data we may collect (such as medical records) is never used for marketing purposes and access to such data is further restricted.

 

How long do we keep your data?

We only keep your data for as long as is necessary to fulfil the purpose for which it was collected. At the end of the period, your data will either be deleted or anonymised so that it can be used in a non-identifiable way for statistical analysis which helps us make improvements to our service and business.

 

Cookies & similar technologies

To help us give you the best possible experience, our websites contain cookies and similar technologies. Cookies are small, harmless text files that are downloaded to your computer/device when you visit websites. They serve a range of purposes such as helping us understand our website usage, activity and user behaviour.

 

Who do we share your personal data with?

We never sell your data to any third parties. We want to maintain your trust as a reputable company and believe this is essential to ensure this.

However, we do use third parties to support, manage or deliver some of our day to day business services.

As a result, we may share non-sensitive personal data (such as phone numbers, email address and IP address) with the following type of companies we work with:

  • Companies that help us deliver our emails and electronic communications to you.
  • Companies that support our website, phone handling and other IT/business systems.
  • Companies that provide analytics services.
  • Facebook and Instagram to show you our services that might interest you whilst you’re browsing the internet or on social media platforms. This is based on your acceptance of cookies on our websites. See our Cookie Policy for further details.

 

We select these companies carefully and take precautions to keep your data safe and protect your privacy:

  • We only provide the data they need to perform the services we require.
  • They may only use your data for the purposes we specify and agree with them.

 

What are your rights?

You have many rights relating to your personal data including:

  • The right to access the personal data we hold about you.
  • The right to request the correction of inaccurate data about you. If we hold inaccurate or out of date information about you, you can request that we change or update it.
  • The right to request that we delete your data or stop processing it – in some instances such as where we no longer need it, we can delete your personal data.
  • The right to stop direct marketing – You have the absolute right to stop our use of your personal data for direct marketing purposes. In this instance we must always comply with your request.
  • The right to withdraw your consent – Whenever you have given us your consent to use your personal data, you have the right to change your mind and tell us.
  • Please note there may be instances where we refuse your request for any of the above (unless otherwise stated) where we have a strong overriding reason or are legally obliged to.

 

If you wish to exercise any of your rights, have a complaint or questions about this policy, please see the “Who are we?” section for contact details.

 

How to stop marketing messages from us

There are several ways you can stop receiving marketing messages from us:

Please note these actions will only stop emails that are not related to booking confirmation/ payment confirmation/ medical aftercare. You may still receive email correspondence from IQ HAIR staff; for example emails to confirm your appointments.

  • Clicking the “unsubscribe” link at the top or bottom of any of our marketing emails
  • Send a request to unsubscribe by replying directly to any of our marketing emails

In most cases your request will be processed immediately but occasionally it may take a few days to take effect so you may still receive emails from us during this time.

If you have previously unsubscribed but change your mind and wish to be included in our emails again, please call us or let a member of staff know. We will email you a request which you need to open and accept to start receiving our emails again.

 

Children

We do not knowingly collect and process personal data relating to children under the age of 16. If you are a parent or guardian of a child under the age of 16 and think that we may have information relating to that child, please contact us. We will ask you to prove your relationship to the child but if you do so you may (subject to applicable law) request access to and deletion of that child’s personal data.

 

Any  Questions?

We hope this privacy policy has been helpful in setting out the way we handle your personal data and your rights. If you have any questions that haven’t been covered, please contact our Data Protection Officer at: dpo@iqdermatology.com

Or write to:

Data Protection Officer

IQ –Intensive Quality LTD

49 Vasilissis Sofias

Athens, Greece

10676

 

SSL CODING

This page uses SSL- coding for security reasons and for protecting the secure transmission of sensitive information, like for example the queries, which you send to us, the website administrator. A connection under coding can be recognized, when the address on the browser changes from “http://”  to ”https://” and from the symbol of a locker on the browser line. When the SSL coding in activated, then the information you send to us, cannot be seen from third parties.

 

 

AWARDS & CERTIFICATIONS

LONDON

T (+44) 02081448494    A 33 Cavendish Square, Marylebone, W1G 0PW

 

ATHENS

T (+30) 210 7242600    A 49, Vas. Sofias Ave, Athens 106 75

+

T (+30) 210 61 00 900    A 71, Kifissias Ave, Maroussi 151 24

 

E info@hairtransplant-iqfue.co.uk

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©2018  |  IQ INTENSIVE QUALITY SKIN CLINICS

Privacy Policy

All images, videos and testimonials are based on the personal experiences of our patients and represent individual androgenetic type of Alopecia and results. Results may vary from person to person. All testimonials are provided voluntarily by our patients and clients and all photos and videos have been consented to and have not been altered in any way.

AWARDS & CERTIFICATIONS

LONDON

T (+44) 02081448494

A 33 Cavendish Square, Marylebone, W1G 0PW

 

ATHENS

T (+30) 210 7242600  

A 49, Vas. Sofias Ave, Athens 106 75

+

T (+30) 210 61 00 900

A 71, Kifissias Ave, Maroussi 151 24

 

E info@hairtransplant-iqfue.co.uk

Get Social

©2018  |  IQ INTENSIVE QUALITY

SKIN CLINICS

 

Privacy Policy